Frequently Asked Questions

General Questions

What is Shobbit?

Shobbit is an e-commerce platform that connects merchants with customers. We offer a wide range of products across various categories, all secured by SafeZone authentication for safe and secure transactions.

How do I create an account?

You can create an account by clicking the "Login" button and then selecting "Sign Up" or by visiting SafeZone directly. All accounts are managed through SafeZone for enhanced security.

Is my personal information secure?

Yes, we take your privacy seriously. All accounts are secured through SafeZone, and we follow industry-standard security practices. Please review our Privacy Policy for more details.

Shopping & Orders

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You'll need to be logged in with your SafeZone account to complete your purchase. Follow the checkout process to enter your shipping information and payment details.

What payment methods do you accept?

We accept various payment methods through SafeZone's secure payment processing system. All transactions are encrypted and secure.

Can I modify or cancel my order?

You can modify or cancel your order if it hasn't been shipped yet. Please contact us immediately at support@shobbit.com with your order number.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. For more details, visit our Shipping Information page.

Shipping & Delivery

How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. See our Shipping Information page for details.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50. Free shipping is automatically applied at checkout for qualifying orders.

Do you ship internationally?

Yes, we ship internationally. Please note that customs duties and taxes may apply, which are the responsibility of the recipient. Contact us for international shipping rates.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. For complete details, please visit our Returns & Refunds page.

How do I return an item?

Contact us at support@shobbit.com with your order number to initiate a return. We'll provide you with a Return Authorization number and return instructions.

How long does it take to process a refund?

Once we receive your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method within 10 business days.

Account & Security

How do I reset my password?

Since we use SafeZone authentication, please visit SafeZone to reset your password or contact SafeZone support for assistance. You can access SafeZone support through the SUPPORT hexagon in SafeZone.

How do I update my account information?

You can update your account information through your SafeZone account settings. Some information may also be updated through your Shobbit account dashboard if you're a merchant.

How do I become a merchant?

If you're logged in with a SafeZone account, you can access the Merchant Portal from the navigation menu. You'll need to set up your merchant profile and provide necessary business information.

Products

Are product descriptions accurate?

We strive to provide accurate product descriptions and images. However, slight variations may occur. If you receive a product that doesn't match its description, please contact us for a return or exchange.

What if a product is out of stock?

If a product is out of stock, you may be able to sign up for notifications when it becomes available again. You can also contact the merchant directly if you're interested in a specific product.

Do you offer product warranties?

Warranty information varies by product and merchant. Please check the product description for warranty details, or contact the merchant directly for specific warranty information.